Privacy Policy
Effective Date: April 5, 2026
Cozy Sleep Systems ("Cozy," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.
This policy applies to information collected through our website at cozysleepsystem.com, our reservation and survey systems, and any related communications.
1. Information We Collect
Information you provide directly:
- Name and email address when you complete a survey or reserve a product
- Payment information when you place a reservation deposit (processed securely by Stripe; we do not store your full card number)
- Survey responses about your sleep environment and preferences
- Any information you provide when contacting our support team
Information collected automatically:
- Browser type, operating system, and device information
- IP address and approximate geographic location
- Pages visited, time spent on pages, and navigation patterns
- Referring website or source that brought you to our site
2. How We Use Your Information
We use the information we collect to:
- Process and manage your product reservations and deposits
- Analyze survey responses to improve our product design and features
- Send you updates about your reservation status, shipping, and product availability
- Respond to your questions and support requests
- Improve our website, products, and customer experience
- Comply with legal obligations and protect our rights
We will not sell your personal information to third parties. We will not send you unsolicited marketing emails unless you have opted in to receive them.
3. Information Sharing
We may share your information with:
- Payment processors: Stripe processes your payment information securely. Their use of your data is governed by the Stripe Privacy Policy.
- Analytics providers: We use privacy-focused analytics to understand how visitors use our website. This data is aggregated and does not personally identify you.
- Service providers: Third-party services that help us operate our business (e.g., email delivery, hosting), who are contractually required to protect your information.
- Legal requirements: When required by law, regulation, legal process, or governmental request.
4. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Maintain your session and authentication state
- Remember your preferences
- Collect anonymous usage analytics
You can control cookies through your browser settings. Disabling cookies may affect some website functionality, such as staying logged in to your account.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), secure payment processing through Stripe, and access controls on our internal systems.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including processing your reservation, providing customer support, and complying with legal obligations.
Survey responses may be retained in anonymized or aggregated form for product research purposes even after your personal identifiers have been removed.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to your request within a reasonable timeframe.
8. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.
10. Contact
If you have questions about this Privacy Policy or your personal information, please contact Cozy Support through our website.